Have a question? You're not alone - and we're happy to help. Below are answers to some of the most common questions we receive. Still not sure? Call or text us at 732-443-0045 or email info@propelrehab.com.
Getting Started
Do I need a prescription from my physician?
No. In the state of New Jersey, you do not need a referral to begin therapy. Just give us a call. If needed, your therapist will reach out to your physician after your first visit to coordinate care, share goals, or obtain necessary documentation.
How do I schedule an appointment?
We are by appointment only - no waiting rooms or open scheduling blocks. We offer a wide range of appointment times throughout the week to fit your needs, including mornings, evenings, and some weekends.
What areas do you serve?
We currently serve clients throughout Monmouth & Ocean Counties, NJ - including in-home, gyms, hotels, and private communities. Not sure if you're in our zone? Just ask.
We also serve clients virtually in NY & abroad.
Insurance & Payment
Do you accept insurance?
Yes - We accept Medicare Part B (Original Medicare). We are in-network with Medicare Part B and provide documentation for clients to submit to their secondary or out-of-network plans.
We do not accept commercial insurance plans, which allows us to deliver a higher level of care without restrictions on frequency, duration, or visit length.
Can I still work with you if I don’t have Medicare?
Absolutely. Many of our clients choose to self-pay and receive private concierge care. We provide superbills upon request and work with a third-party service to assist with reimbursement. Please ask us about your options.
What forms of payment do you accept?
We accept: Credit Cards & AHC
How We Deliver Care
Do I need to be “homebound” to receive therapy from you?
No. That rule only applies to Medicare Part A home health. We bill Medicare Part B - which means you can still go to work, drive, or be active in your community and still qualify for in-home care through Propel.
Think of us as a mobile outpatient clinic - we make house calls, not because you’re homebound, but because it's more effective, private, and convenient.
Do I need equipment or access to a gym?
Nope. We bring it all. Each therapist travels with a fully stocked setup - including a massage/treatment table, weights, resistance bands, balance equipment, physio balls, portable bikes, and more. While a gym setting can enhance certain visits, it is not required.
Where do visits take place?
Wherever you are. We treat clients in:
Homes & apartments
Private gyms or fitness studios
Hotels or Airbnbs
Gated communities
Offices & boardrooms
What Makes Propel Different
Isn’t it better if I go to a “real” clinic?
We bring the clinic to you - and more. Unlike traditional outpatient settings, you’ll never share your therapist’s attention, never be rushed through a visit, and never get a generic plan.
We bring massage tables, weights, balance gear, tech, and a deep level of personalization and connection. Plus, you avoid crowded gyms and unnecessary exposure to illness.
What types of clients do you work with?
We specialize in working with:
Joint replacement & post-surgical recovery
Neurological conditions like Parkinson’s, stroke, and MS
